QUINNOX is an SAP Services Partner, since the year 2001. During these 7 years of providing services to customers around the world, we have developed a wide range of competencies in functional and technical areas. In addition to our core R/3 and ECC services we specialize in Industry Solutions for Retail andAFS.

Our expertise spans all the current versions of

• R/3 3.x through ECC 6
• BI 3.x through 7.0
• CRM 4.0 and 5.0
• NetWeaver stack 7

1. Projects

Quinnox has remained aligned with the Accelerated SAP (ASAP) methodology to provide end-to-end implementations to global clients.We have the capability to play the role of a Solution Integrator utilizing our Global Delivery Model (mix of onsite and offshore resources) within our focus areas.

2. Upgrades and Consolidation Services

Quinnox has wide experience consolidating multiple SAP instances and upgrading clients to versions ECC6.0. These services include:

Upgrade planning and consolidation assessment Instance consolidation Data archival Technical training for end users

Technical assistance for upgrading ECC6.0 Code conversion and data migration Testing, Validation and Verification Documentation



3. Support Services

Quinnox has a robust methodology to deliver support services.We have institutionalized our experience into processes to minimize risk. The support processes are driven by problem tickets and all services are governed by Service LevelAgreements (SLA) that are agreed upon at the beginning of the engagement.

Our post implementation support includes Functional, Technical and Infrastructure services in our focus areas. We provide flexible operating times starting from "day-time" support in your local time zone to 24x7 support depending on your needs.



4. Functional Offerings

CRM (Customer Relationship Management)

Middleware configuration Order and Quotation management Campaign management Activity management Service Service order management Warranty management Interaction centre (Webclient / Winclient) IPC (SPE)	CRM Base Customization Marketing Lead management Segmentation & List management Install base management Complaints & Returns Analytics E-Commerce (Web Shop B2B, B2C Applications)

Supply Chain

Materials Management Purchasing Warehouse Management Production Planning SAP Transportation Management PP KANBAN RFID enabled logistics	Inventory Management Vendor Evaluation Processes / Supplier relationship management PLM (Product Lifecycle Management SAP APO Demand Planning / Detailed Scheduling / SNP (Supply Network Planning) GATP (Global Available to Promise)




Sales & Distribution

Basic Functions and Master Data management Pricing and Conditions Partner Determination Credit and Risk Management Billing Payment card processing Shipping Foreign Trade/Customs Transportation	Organization Structure, Customer and Business Partners, Customer Hierarchies, Product and Services Agreements, Customer material information, Item Proposal Campaign Determination, Dynamic Product Proposal, Cross Selling Output Determination Availability Check and Requirements Sales Support Computer-aided Selling Reports and Analysis




Financials & Controlling

Financials General Ledger (including Special Purpose Ledger), Consolidations AR / AP Asset Accounting Bank Accounting and Financial Supply Chain Reporting and Analysis Travel Management	Controlling Organization in controlling (e.g. Company codes, controlling areas, profit centers, currencies, etc.) Controlling Methods (e.g. Authorizations, Account assignments, settlements, etc.) Overhead Cost Controlling (e.g. cost accounting methods, multiple valuation approaches, etc.)





5. Technical Offerings

Development Services involving ABAP and XI

Reports - Standard/Interactive, ALV, ABAPQuery, ReportWriter, Report Painter Data Migration (also referred to as conversions) - Direct Input, BDC, LSMW Form Development - SAP Scripts / Smartforms, Adobe Interactive forms, Conversion to editable Microsoft documents Enhancements User Exits/BADIS New StandaloneTransactions Workflow ABAPcustom development forHR Validation & Substitutions RF development Web Dynpro (Java/ABAP) Business Process Automation Interfaces ALE/EDI/IDOC Communication with BI/CRM/HR Customization of IDOC Functions Communication with non SAPsystems Addition of custom fields




BI (also referred to as BW)

Data Warehousing Integration, transformation, consolidation, cleanup Storage, Retrieval BI Platform OnlineAnalytical Processing, Metadata Repository Reporting Agent Custom development to accommodate non-R/3 systems BEx Integration with Portals Integration with Microsoft Office Suite Query reporting and analysis functions DevelopmentTechnologies BI Java SDK Web Design API Open analysis iInterface




Enterprise Portals

SystemAssessment, Portal Installation, Upgrade & Migration Portal Integration with various SAPas well as non SAP systems Portal Content development, & customizing Portal Development Kit/Java Visual Composer, BSP, WebDynpros (Java/ABAP) Developing iViews, Worksets and Roles





6. Infrastructure Services

Basis Services

Monitoring of Interfaces (SAP scheduler, Tivoli, etc.) System builds and installations Performance monitoring	Transports Scheduled maintenance and Backups Application of hot packs andOSSnotes OSDB migrations

Security Services

Definition of Security Schema Profile generation, role definition and assignment Central User Administration	Trouble shooting SOX support (SOD, VIRSA)



7. Testing Service Offerings




Quinnox offers testing services using the Mercury suite of tools. These services extend to third party systems that form the IT landscape around SAP to provide an integrated approach to testing. We have and continue to develop scripts to support the business areas of Finance, Sales and Supply chains, HR and BW. We support testing of business processes in SAP that are integrated with Mainframe, AS 400, Informatica, Siperian,Webmethods,WebApplication and E-Commerce. Our approach to engaging with our customers is simple and easily managed. It includes the following steps: Client provides requirements to the Quinnox testing team Quinnox SAP functional resources get in touch with BAfrom client side and prepare test scenarios Define and execute a clearly articulated and agreed upon change management and version control Prepare testing specifications document and obtain a sign-off from the business owner Develop and execute scripts /test cases based on the specifications Automate test execution